The Retention Model for The Encounter Economy
How distributed audience encounter replaces concentrated sale as the primary mechanism of cost recovery — and why retention, not transaction, is the institution’s metric I.
May 4, 2026
How distributed audience encounter replaces concentrated sale as the primary mechanism of cost recovery — and why retention, not transaction, is the institution’s metric I.
A Methodology for Converting Cultural Capital into Durable Power This document draws on the analytical framework developed by Saida Grundy in “Trump Is Terrified of